Frequently Asked Questions

Orders & Products

Can anyone buy from Crystal Tech Group?

We primarily supply businesses, installers, and resellers. If you're unsure whether we can supply to you, please contact us.

Are prices inclusive of VAT?

All prices displayed on our website are exclusive of VAT unless otherwise stated. VAT will be applied at checkout.

Do you offer bulk or trade pricing?

Yes. For large orders or ongoing trade accounts, please contact us directly to discuss pricing.

Shipping

How long does delivery take?

Standard delivery takes 3–5 working days. Express delivery (1–2 working days) is available on selected products. See our Shipping and Delivery page for full details.

Do you ship outside the UK?

We currently ship to mainland UK addresses. Please contact us for enquiries about other locations.

Returns & Warranty

What is your returns policy?

You can return items within 14 days of receipt in original condition. See our Returns and Warranty page for full details.

How do I make a warranty claim?

Contact our team with your order number and a description of the issue. All products carry full manufacturer warranty.

Still Have Questions?

Get in touch with our team and we'll be happy to help.