Returns and Warranty

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns Policy

If you wish to return an item, please contact us within 14 days of receiving your order. Items must be returned in their original, unused condition and in original packaging.

To initiate a return, please contact our team with your order number and reason for return. We will provide you with return instructions.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Warranty

All products sold by Crystal Tech Group come with the full manufacturer warranty. Warranty periods vary by brand and product — details are listed on each product page.

For warranty claims, please contact us with your order details and a description of the issue.

Refunds

Approved refunds will be processed within 5–7 working days back to your original payment method.